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Westward Parts Services Ltd. serves the Western Canadian agriculture markets from its facilities in Red Deer, Regina and Winnipeg.  Westward is celebrating its 50^th year of parts distribution service in 2023 and has an exciting and immediate opportunity for the right individual interested in growing their career in the agriculture industry.

PURPOSE and SCOPE:

Working as part of the Customer Service Team and along with other cross functional team members, this role is responsible for providing an enjoyable customer experience as the primary point of contact for our customers.  This role is responsible to handle a large volume of inbound phone and email communications and customer orders.  The ideal candidate for this role is highly customer focused and thrives in a fast paced team environment. 

RESPONSIBILITIES:

• Deliver an enjoyable customer experience by following established customer service standards and processes
• Respond to phone, online and/or fax orders from customers efficiently and accurately
• Provide knowledge and assistance to customers on products, help to identify products, provide price quotations and expected delivery times
• Confirm and process orders and update accounts payable information in the computer system
• Provide customers with updates to seasonal programs or changes in policies as required
• Work with customers and team members to find acceptable solutions to questions or concerns.
• Track and trace packages with multiple carriers
• Contribute to the strategic goals by creating a positive work environment that includes respect for others, open communication and a commitment to teamwork.
• Participate in team meetings and take part in training and other learning opportunities to expand knowledge
• Other responsibilities as required and/or as assigned by the Customer Service Manager
• The standard schedule of work for this role is varied to accommodate the busy harvest season and may include the occasional weekend shift and/or alterations to the hours of operation
• Hybrid working environment may be available after probationary period

QUALIFICATIONS:

• High school diploma or equivalent

• Detail oriented with the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Strong interpersonal skills
• Excellent customer service, problem solving and conflict resolution skills
• Exhibits a friendly, positive approach to providing to customer service experience
• Highly organized with excellent time management skills
• Knowledge of agricultural, plumbing, sprayer parts/liquid handling parts considered an asset
• Computer literate and competence with MS Office, Microsoft Outlook and MS Teams
• Willingness to learn and adapt to new products, processes and market conditions

Westward Parts Services Ltd. serves the Western Canadian agriculture markets from its facilities in Red Deer, Regina and Winnipeg.  Westward is celebrating its 50^th year of parts distribution service in 2023 and has an exciting and immediate opportunity for the right individual interested in growing their career in the agriculture industry.

The Term ends on September 29th. 2023

PURPOSE and SCOPE:

Working as part of the Customer Service Team and along with other cross functional team members, this role is responsible for providing an enjoyable customer experience as the primary point of contact for our customers.  This role is responsible to handle a large volume of inbound phone and email communications and customer orders.  The ideal candidate for this role is highly customer focused and thrives in a fast paced team environment. 

RESPONSIBILITIES:

• Deliver an enjoyable customer experience by following established customer service standards and processes
• Respond to phone, online and/or fax orders from customers efficiently and accurately
• Provide knowledge and assistance to customers on products, help to identify products, provide price quotations and expected delivery times
• Confirm and process orders and update accounts payable information in the computer system
• Provide customers with updates to seasonal programs or changes in policies as required
• Work with customers and team members to find acceptable solutions to questions or concerns.
• Track and trace packages with multiple carriers
• Contribute to the strategic goals by creating a positive work environment that includes respect for others, open communication and a commitment to teamwork.
• Participate in team meetings and take part in training and other learning opportunities to expand knowledge
• Other responsibilities as required and/or as assigned by the Customer Service Manager
• The standard schedule of work for this role is varied to accommodate the busy harvest season and may include the occasional weekend shift and/or alterations to the hours of operation
• Hybrid working environment may be available after probationary period

QUALIFICATIONS:

• High school diploma or equivalent

• Detail oriented with the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Strong interpersonal skills
• Excellent customer service, problem solving and conflict resolution skills
• Exhibits a friendly, positive approach to providing to customer service experience
• Highly organized with excellent time management skills
• Knowledge of agricultural, plumbing, sprayer parts/liquid handling parts considered an asset
• Computer literate and competence with MS Office, Microsoft Outlook and MS Teams
• Willingness to learn and adapt to new products, processes and market conditions

PURPOSE and SCOPE:

Reporting to the North American Sales Manager, this position is responsible for managing the Southern Alberta dealer wholegoods sales territory, providing dealer and customer feedback, growing sales volume and market share for long term sustainability.

RESPONSIBILITIES:

• Manage this sales territory working closely with dealers and customers to generate sales growth and ensure customer satisfaction of our products
• Organize and assist dealers in conducting customer clinics and open houses to promote the sale of MacDon products
• Conduct technical product presentations and product demonstrations to dealers, customers, and prospects
• Plan, organize and participate at regional farm shows, dealer meetings and field training programs
• Attend field related activities and other industry functions as required
• Provide customer feedback to influence current and future product design and development
• Review and manage sales volumes, market share, and dealer inventories
• Work in cooperation with MacDon’s product support and engineering personnel as required

QUALIFICATIONS:

• University degree with a major in Marketing, Agriculture or a related program
• 7-10 years territory management experience in the agriculture equipment industry or related field is an asset

• Ability to travel approximately 80-100 nights per year
• Advanced communication and organizational skills. Excellent presentation skills
• Excellent customer service, problem solving, conflict resolution and negotiation skills
• Computer skills and competence with MS products Office, Excel and PowerPoint
• Must hold a valid driver’s license
• Must hold a valid passport and be available for international travel if required
• A creative self-starter who can work independently and as part of a team
• Background in agriculture equipment, farming, and agronomic practices an asset
• Candidate must reside in the determined territory posted

PURPOSE and SCOPE:

We are currently recruiting an Accounting Assistant to provide assistance in the Accounting or Credit department.  This summer term period will be from May 23 2023 to August 31, 2023. (Candidate may start sooner if desired)

RESPONSIBILITIES:

The following are the main job responsibilities and priorities that this position must focus on, must achieve and must excel at:

• Provide assistance to the Accounting and/or Credit departments.
• Assist with a variety of accounting duties such as accounts receivable and payable, filing, data entry and general office work.
• Other duties as assigned.

QUALIFICATIONS:

• Must be available to work until last week of August.
• Enrollment in the commerce program with some accounting knowledge preferred.
• Office experience an asset, but not essential.
• Positive and professional attitude.
• Must have own transportation; bus service may be limited in summer months.

Interested applicants must submit resume and cover letter to ysaikina@MacDon.com

PURPOSE AND SCOPE:

Performance of Product Audit program activities for all different models of MacDon produced equipment, and timely provision of associated Product Audit reports.

RESPONSIBILITIES:

The following are the main job responsibilities and priorities for this position:

• Perform product audits on the different models of MacDon products in accordance with documented work instruction, performance spec, application requirements and audit criteria.
• Generate product audit reports in accordance with established pass/fail criteria and clearly depicting findings including description of statements, photographs, demerit points, etc.
• Generate additional documentation such as checklists to document items that should be checked in the future
• Distribute the audit reports to the concerned parties and ensure that key audit findings and performance issues are provided to the relevant personnel to adequately address the issues in a timely manner.
• Support requests for auditing/testing of proposed performance issues and/or alternate solutions on an as required basis.
• Provide recommendations to the relevant parties based on audit findings and experience.

QUALIFICATIONS

Education and Experience

• Diploma in Agriculture, Mechanical technology or equivalent years of experience.
• Minimum five years of related experience.

Skills and Knowledge

• Ability to operate agriculture machinery.
• Good trouble shooting skills.
• Understanding of mechanical, electrical and hydraulic systems on mobile equipment.
• Farm background and understanding of agriculture equipment.
• Good communication skills; oral and written.
• Applied experience in Microsoft Products including: Word, Excel and Outlook.

PURPOSE and SCOPE

A Brake Operator at MacDon Industries operates the Brake Press to bend and form materials with a large variety of tooling, in order to produce components.

Responsibilities:

• Receive instructions from Supervisor
• Responsible for set-up including understanding of what tooling to use
• Count pieces as they are completed
• Use calipers to measure equipment
• Responsible for run quantities per operation sheet
• Keep pace with production schedule and work within stated timelines to ensure targeted outputs
• Receive and interpret written documents (SOP’s, OMS sheets etc.) as well as verbal in order to guide work processes
• Ability to work safely and inform Supervisor of anything unusual or unsafe
• Maintain a clean work area using 5S methodology

Qualifications:

• 3 years’ experience running a Brake Press
• Experience in component manufacturing operations
• Ability to read from technical drawings
• Strong knowledge of tools including Micrometers, Calipers and Rulers
• To comprehend and deliver verbal communication as well as reading and comprehension of written documentation
• Good recognition of basic numeric data, parts and material
•  Know and understand WHMIS labeling system
• Strong awareness of safety requirements
• Shift work required

PURPOSE AND SCOPE:

A MacDon Industries Journeyperson Industrial Electrician diagnoses and repairs failed electrical components on factory equipment, including sophisticated production machines, mechanical or electrical equipment, and hydraulic or pneumatic equipment. They also construct, fabricate, and install electrical equipment and wiring for assigned projects.

Responsibilities:

• Design and build electrical/network power circuits and PLC Programming Ladder Logic.
• Repairs factory production and building equipment by diagnosing failed electrical components by observation or dismantling and then repairing or replacing the components
• Plan work and perform jobs with minimum supervision.
• Review written documents such as work orders and equipment-specific manufacturer’s publications to perform repairs.
• Plan and prioritize workflow according to business needs and management instructions.
• Use computerized software, prints, manufacturer’s instructions sheets and sketches to assist in repair work.
• Perform preventative maintenance to equipment as per automated report system.
• Order necessary parts and materials and work with suppliers and participate in supplier meetings.
• May operate a forklift and material handling equipment on an as-needed basis depending on the departmental needs.
• Train an apprentice as part of a formal program or work with junior staff as part of informal training and mentoring in job performance.
• Complete maintenance shift report at the completion of each shift using computerized software.
• Make electrical repairs to all types of mobile, building, production, and hydraulic equipment.
• Must be able to weld, solder, and use cutting torches.
• Working Conditions:
  • Extreme temperatures (heat/cold).
  • High noise levels.

Qualifications:

• Must hold a certified Journeyperson Industrial Electrical License or Equivalent issued by the Province of Manitoba or bear the Red Seal Certificate from another jurisdiction.
• Layout and install machines according to manufacturer’s recommendations.
• Operate forklift and material handling equipment as required.
• Successful completion of all MacDon pre-screening assessments.

• Order necessary parts and materials and liaison with suppliers for these items.

​​​​​​​Competitive Wage based on experience/qualifications

PURPOSE &SCOPE

The Test Technician role is a vital part of an international team of innovators that collaborate to solve critical problems related to the agricultural industry through the development of machinery. These individuals are provided a unique experience in which their problem-solving abilities are tested while they develop their hands-on experience working with prototype machinery. The Test Technician will use their unique perspectives to be an integral part of the research and development of agricultural prototypes through field and lab tests over an 8 - month term.

Term starts date options: May 2023.

PRIMARY JOB RESPONSIBILITIES

• Work with a variety levels of leadership in the Test Department to manage the day to day for field testing activities of prototype machines.
• Liaise with leadership in performing and completing the verification and validation requirements of their prototype machines.
• Use project management software to efficiently compile information and prepare reports which are used in the decisions of the engineering design process.
• Work with the members of the Engineering Shop and Test Department as needed in preparing machines and equipment/tools for testing.
• Coordinate with Design Engineers on the performance of various systems and processes.
• Observe test machines in the field and lab, gather electronic data using data acquisition, make valued judgments and discuss observations with customers and team members.
• Design and fabricate testing jigs and apparatuses to collect and replicate field testing conditions.
• Analyze and present data through the completion of detailed engineer test reports in conjunction with the Test Leaders.
• Other duties as assigned.

QUALIFICATIONS

• Enrolled in (or graduated from) University Engineering or College Engineering Technology program.

SKILLS & KNOWLEDGE

• Strong Mechanical abilities - experience with machinery repairs is an asset.
• Ability to adapt and willing to learn in various situations.
• Highly motivated individuals with strong organizational skills.
• Excellent communication skills; oral and written.
• Intuitive, self-motivated and hard working with lots of patience.
• Proficient in Windows and Office Software.
• Good interpersonal relations.
• Exceptional customer service skills.
• Good planning and administration abilities.
• Ability to work in both team situations and independently.
• Extensive experience working with data acquisition systems, sensors and strain gauges is preferred.
• Available to travel over extended periods of time. (This position does involve potential travel outside of Canada; this is not a mandatory part of the role and students will be asked about their ability/comfort traveling throughout the recruitment process.)
• Must hold and maintain valid driver's license.