Supervisor, Parts Support

Job Summary

The Parts Support Supervisor is responsible for providing leadership and coordination of internal and external customer support, order entry, and monitoring backordered items and expediting delivery to the DC.

Responsibilities

• Provide leadership and coaching to the Parts Support Coordinators.  
• Liaise between internal departments. 
• Supporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests. 
• Order entry including EDI orders. 
• Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre. 
• Monitor backordered items and expedite delivery creation and shipment of needed products. 
• EOP order entry and credit approval. 
• Tracking distributor and dealer orders, allocation and shipments. 
• Prepare daily customer invoices for mailing. 
• Share in responding to after hour's emergency parts request (evenings, weekends and holidays during peak harvest season). 
• Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards. 
• Other duties as assigned.

Qualifications

Skills & Experience

• Experience in Parts business. 
• Background in sales and marketing or related experience. 
• Proficient in MS Office. 
• Excellent Leadership skills. 
• Regular Travel will be required. 
• Proven customer support experience. 
• Strong phone contact handling skills and active listening. 
• Excellent communication and organizational skills. 
• Ability to take the initiative and problem solve. 
• Mechanically inclined with strong mathematical proficiency.