Manager, Assistant US Parts

Purpose and Scope

The Assistant US Parts Manager leads the US Parts Support Team onsite from our office in Kansas City, MO. Reporting to the Director of Global Parts Sales and Support, this role is customer facing and will lead all customer-facing functions and processes for MacDon US Dealer Parts Orders.

Responsibilities:

· Lead the Parts Support Coordinator Team providing coaching, mentoring and leadership.

· Set and measure goals and objectives for the team, including performance appraisals.

· Customer Service, professionally and promptly respond to all dealer inquiries.

· Enter and coordinate dealer parts orders and problem resolution.

· Respond to dealer parts inquiries via phone or email as required.

· Ensure adequate coverage for parts call center team.

· Assist dealers with parts lookup for harvesting equipment.

· Shift and adjust priorities in a fast-paced environment.

· Other duties as assigned.

Qualifications:

Education and Experience

· High School, graduate with post-secondary education preferred.

· Background in Agriculture an asset.

· Previous parts desk experience, farm equipment preferred.

Skills and Knowledge

· Experience with Microsoft Office products required.

· Proven customer support experience.

· Excellent communication and organizational skills.

· Ability to take the initiative and problem solve.

· A team player exhibiting a willingness to take on new challenges.

· Mechanically inclined with a strong mathematical proficiency.

· Willing to work flexible hours and be available for emergency after-hours service if required.

Interested applicants must submit a resume and cover letter to careers@macdon.com