Parts Support Coordinator
Job Summary
Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.
Responsibility
- Supporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests.
- Order entry including EDI orders.
- Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
- Monitor backordered items and expedite delivery creation and shipment of needed products.
- EOP order entry and credit approval.
- Tracking distributor and dealer orders, allocation and shipments.
- Share in responding to after hour's emergency parts request (weekday evenings, during peak harvest season).
- Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.
- Other duties as assigned.
Academic/Educational Requirements
- Post Secondary education in Business Administration (Business Certificate, Business Diploma or University Bachelor's Degree) or related field is preferred
Required Skills/Experience
- Minimum one to two years working in a distribution environment dealing with order entry, tracking and customer service.
- Background in Agriculture an asset
- Experience with Microsoft Office products required.
- Proven customer support experience.
- Strong phone contact handling skills and active listening.
- Excellent communication and organizational skills.
- Ability to take the initiative and problem solve.
- Mechanically inclined with a strong mathematical proficiency.