Harvest Support Representative - 8-Month Term

Job Summary

As a Harvest Support Representative for MacDon Industries, you will be provided an opportunity where you can travel the United States while gaining hands-on experience during the custom wheat harvest providing technical support to Custom Harvesters. This role will develop your customer service and communication skills as you work in a professional environment alongside others within the company as well as working with dealers or representatives externally.  This position is for a 8-month term starting in May 2027.

Responsibilities

• Acknowledge customer concerns and use diagnosis, troubleshooting and repair abilities to help resolve issues.
• Work with the Product Support department to address and mitigate technical issues occurring in the field.
• Compile information and prepare reports on daily field activity to help the Product Support department with the quality of machine performance.
• Ensure that the service equipment is performing up to standards for optimum field use and conduct maintenance on the equipment when required.
• Maintain the quality of valuable tools, equipment and vehicles that are used during the custom wheat harvest.
• Other duties as assigned.

Qualifications

Education

Enrolled in (or graduated from) University Engineering or College Engineering Technology program.

Skills & Experience

• Understanding of agricultural equipment and harvesting practices.
• Strong Mechanical, Hydraulic and Electrical troubleshooting skills.
• Ability to adapt and willing to learn in various situations.
• Good communication skills; oral and written.
• Proficient in Microsoft Windows and Office Software.
• Excellent problem-solving skills.
• Strong interpersonal skills, planning and administration abilities.
• Ability to work in a team or independently as required.
• Available to travel over extended periods of time (90% of the time). Able to travel through Canada and United States. Valid passport required.
• Must hold and maintain a valid driver’s license and be able to cross Canadian US border.