Harvest Support Representative – 4-Month Term

PURPOSE and SCOPE:

As a Harvest Support Representative for MacDon Industries, you will be provided an opportunity where you can travel the United States while expanding on your hands-on experience, during the custom wheat harvest to provide technical support to Custom Harvesters. This role will develop your customer service and communication skills as you work in a professional environment alongside others within the company to working with dealers or representatives externally. 
This position is a 4-month term starting May 2025.

RESPONSIBILITIES:

•    Acknowledge customer concerns and use diagnosis, troubleshooting and repair abilities to help resolve issues. • Work with the Product Support department to address and mitigate technical issues occurring in the field. 
•    Compile information and prepare reports of daily field activity to help the Product Support department with the quality of machine performance. 
•    Ensure that the service equipment is performing up to standards for optimum field use and conducting maintenance on the equipment when required. 
•    Maintain the quality of valuable tools, equipment and vehicles that are used during the custom wheat harvest.
•    Other duties as assigned.

QUALIFICATIONS:

•    University or College degree, or current student (internship), related to agriculture or engineering.
•    Familiar in the operation of farm machinery is an asset.
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SKILLS & KNOWLEDGE:

•    Understanding of agricultural equipment and harvesting practices.
•    Strong Mechanical, Hydraulic and Electrical troubleshooting skills.
•    Ability to adapt and willing to learn in various situation.
•    Good communication skills; oral and written.
•    Proficient in Microsoft Windows and Office Software.
•    Excellent problem solving skills.
•    Good interpersonal skills. Good planning and administration abilities.
•    Ability to work in a team or independently as required.
•    Available to travel over extended periods of time (90% of the time). Able to travel through Canada and United States. Valid passport required.
•    Must hold and maintain a valid driver’s license and be able to cross Canadian US border.