Product Support Representative - Kansas

Location: Kansas City, MO

Date posted: Feb 05, 2021

Purpose and Scope:

Reporting to the Product Support Supervisor, you will investigate and troubleshoot customer concerns and recommend design or process improvements.

Job Responsibilities:

  • Address customer concerns through investigation and troubleshooting.
  • Work with Product Support Supervisors, Product Support Specialists, Territory Sales Reps and Dealer Personnel to address technical issues.
  • Perform field demonstrations of new products.
  • Recommend design or process improvements.
  • Ensure service equipment is maintained and set for optimum field use.
  • Complete detailed Service Contact Reports outlining complaint, cause and correction.
  • Support MacDon Dealers and Customers through our support line and by email.


Education and Experience

  • Related University or College Degree, or equivalent experience.
  • A solid background in Mechanical, Hydraulic and Electrical systems.

Skills and Knowledge

  • Familiar in the operation of farm machinery or a farm background.
  • Experience with Hay and Grain harvesting equipment.
  • Understanding of agricultural equipment.
  • Excellent verbal and written communication skills. Proficient in Microsoft Products including: Word, Excel, Outlook and PowerPoint.
  • Good interpersonal skills
  • Excellent problem-solving skills.
  • Good planning and administration abilities.
  • Ability to work in both teams and independently. 
  • Travel is required 60% - 70% of the time. Valid passport is required (must be able to cross Canadian US border).
  • Must hold and maintain valid driver's license and passport.