Location: Eastern Europe
Date posted: Mar 02, 2021
PURPOSE and SCOPE:
Reporting to the Sales & Service Manager, the job holder represents MacDon Europe GmbH in the area of responsibility and responsibilities largely independently. He / she works together with service and sales partners to maintain customer satisfaction. The appearance is characterized by the understanding of the relationship between service performance and sales success, close coordination with service and spare parts is required. Ensuring customer satisfaction with sales partners and end customers in the area of responsibility. Interface of all divisions to the sales partner, advisor, coach and supporter where required. Acting independently within a coordinated framework and decisively able to weigh the decisions taken for the benefit of the company and customer satisfaction and to represent them internally and externally.
Training of distribution partners.
Accompaniment, guidance and assistance with assembly and PDI of the various products from the MacDon product range.
Control of the PDI / warranty documentation.
Support & monitoring of the warranty process.
Customer and sales partner visits.
Support at national and international fairs & exhibitions.
Problem solving and support during the harvest on site, by phone / email.
Support in the preparation of technical documentation (mostly translation & corrections).
Support products & customers during season in field and on the phone/email.
Support development of sales & marketing material.
Education and Experience
Skills and Knowledge