Careers

Product Specialist - Australia

Location: Australia

Date posted: Jul 14, 2020

LOCATION: South Australia – within reasonable distance to Adelaide Airport preferred
TERRITORY: South Australia & Western Australia
TRAVEL: Extensive domestic and some international travel required

PURPOSE and SCOPE

Provide excellent product support to the dealer network by solving technical issues in a professional and timely manner. Maximize sales of products by actively promoting the entire product range to dealers and to new and existing customers at field days, customer days/nights, etc.

PRIMARY JOB RESPONSIBILITIES

  • Develop and maintain a sound knowledge of products.
  • Assisting in the technical, marketing and sales support for MacDon products.
  • Plan and attend dealer/ customer training, field days and exhibitions, open house days or nights at the dealership.
  • Providing product training for Dealers and customers for MacDon products.
  • Strategically manage dealers with highly developed relationships with key contacts.
  • Visit and contact dealers on a regular basis to provide technical support, marketing and sales support for MacDon products.
  • Reports completed on time and accurately.
  • Provide on timely basis, expense reports and other administrative requirements as directed.
  • Report in a timely manner and accurately on dealer and customer reaction to MacDon products on a regular basis utilizing the MacDon standard Service Contact Report format.
  • Identifying emerging or changing customer requirements for products.
  • Make recommendations on product improvement.
  • Reporting to management on strategies, activities, opportunities applicable to our markets.
  • Provide input at sales meetings for the ordering of MacDon products from MDI.
  • Maintain up to date competitive information about both product and price.
  • Health and Safety - Comply with H&S requirements.

QUALIFICATIONS

Education and Experience

  • Related University or College degree, or technical qualification
  • Familiar in the operation of farm machinery with an strong emphasis on grain and hay harvesting equipment
  • Able to address product technical issues, recommend design improvements, and perform field demonstrations
  • Ability to provide technical and sales training to OEM customers, dealers and customers.

Skills and Knowledge

  • Strong communication skills: oral and written
  • Excellent problem solving skills
  • Strong interpersonal skills
  • Strong computer skills with proficiency in Microsoft products including: Word, Excel, Outlook and PowerPoint
  • Ability to work in a team environment and in unsupervised individual situations
  • Must hold and maintain a valid driver’s license
  • Must be prepared to travel within Australia on a regular basis
  • A valid passport is required and must be able to travel internationally.