Date posted: Sep 19, 2018
PURPOSE and SCOPE
The Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.
PRIMARY JOB RESPONSIBILITIES
The following are the main job responsibilities and priorities that this position must focus on, must achieve and must excel at:
Supporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests.
Order entry including EDI orders.
Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
Monitor backordered items and expedite delivery creation and shipment of needed products.
EOP order entry and credit approval.
Tracking distributor and dealer orders, allocation and shipments.
Prepare daily customer invoices for mailing.
Share in responding to after hour’s emergency parts request (evenings, weekends and holidays during peak harvest season).
Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.
Other duties as assigned.
Education and Experience
Minimum college degree with a major in Business, Logistics or a related program.
Minimum one to two years working in a distribution environment dealing with order entry, tracking and customer service.
Experience with Microsoft Office products required.
Skills and Knowledge
Proven customer support experience.
Strong phone contact handling skills and active listening.
Excellent communication and organizational skills.
Ability to take the initiative and problem solve.
Mechanically inclined with a strong mathematical proficiency.