Careers

Office Administrator (Europe)

Location: Berlin, Germany

Date posted: Oct 16, 2018

PURPOSE and SCOPE

The Office Administrator is a wide-ranging position responsible for sales administration, order processing, expediting delivery of goods, customer support, and general team support as well as assistance in organization of fairs, events and/or marketing campaigns.

RESPONSIBILITIES

  • General support of MacDon Europe on all projects as required.
  • Respond to day-to-day requests from European dealers and customers.
  • Order Management, including entry, back order expediting, allocations, shipping and invoicing
  • Create PO’s from final Pro Forma Invoices; placing and following orders to the MacDon Factory
  • Coordinate financial arrangements including bank transfers, payment schedules, letters of credit and other applicable forms of payment for product.
  • Assist with European account equipment allocation and European production requests.
  • Work with MacDon Credit and Accounting departments to keep European customer accounts current by coordinating fund application of payments and sending out monthly statements to European distributors and dealers.
  • Ensure shipping shortage and damage claims are addressed in a timely manner. Maintain a tracking sheet.
  • Ensure documents such as invoices and credits (warranty or otherwise) are distributed and filed appropriately.
  • Responsible for dealer update distribution and follow-up: new manuals, service bulletins, sales information, product availability, etc.
  • Assistance with implementing strategies to increase sales of MacDon goods, support for trade shows and other marketing functions
  • Assist with primary and secondary market research for business planning purposes.
  • Other duties as assigned by the Managing Director.

QUALIFICATIONS

  • Post-secondary education in business, administration, logistics or other related field.
  • Relevant experience in sales control, order processing and logistics.
  • Agricultural background an asset.
  • Strong skills in organization, dealing with different cultures, leadership
  • Experience with Microsoft Office products required.
  • Strong sense of urgency and commitment to getting the job done.
  • Proven customer support experience.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and organizational skills.
  • Ability to take the initiative and problem solve.
  • Strong self-motivation, working independently but in an international team
  • Experience in supporting bookkeeping and team assistance.
  • English Language is mandatory, Russian, French, or additional languages are an asset.