Product Education Manager
PURPOSE and SCOPE:
Reporting to the Director of Global Product Support, the Product Education Manager leads a team responsible for developing product training strategies and content globally. This role also involves close collaboration with cross-functional teams to understand their product training and education needs and provide the necessary support.
RESPONSIBILITIES:
- Manage the development and distribution of product training content, such as online modules and hands-on sessions for both current and upcoming products.
- Ensure coordination of in-person training sessions, including facilities, tools, equipment, food, etc., to provide comprehensive learning experience
- Formulate a product education strategy that facilitates ongoing enhancement and aligns with company goals
- Oversee all aspects of the Product Support / Training shop to ensure operational efficiency, including scheduling, budgeting, repairs, and tools."
- Evaluate the tools and resources required to effectively communicate product information
- Work with various departments to address cross-functional product education requirements and ensure alignment
- Collaborate with other MacDon teams globally to support regional product education needs through shared resources and strategies
QUALIFICATIONS:
- Related University or College Degree, or equivalent experience
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Proven experience with project management
- Ability to develop and implement effective education strategies
- Industry experience combined with a solid technical background
- Knowledge of the tools and resources required for product education
- Ability to work effectively with cross-functional teams
- Experience with Learning Management Systems (LMS), online training platforms, and other digital tools.
- Ability to travel (up to 20% of time) in North America and internationally
- Must hold and maintain valid driver’s license
Location: Winnipeg, MB