Product Support Supervisor

Location: Winnipeg

Date posted: Apr 13, 2018


  • Working with the other supervisors to schedule staff activities in field and office.
  • Managing and distributing the information from the call center and field reports.
  • Review staff expenses and submit vacation forms.
  • Maintain the Product Support log of activity.
  • Review Task lists with Staff.
  • Travel as required. Customer visits as required
  • Working with the Product Support staff in developing solutions to technical issues as they arise.
  • Follow up on Service Call Reports.
  • Perform Service Training to Product Support Staff
  • Provide assistance to PSR's in solving difficult issues.
  • Follow up on Daily Issues reported and ECR's to get answers
  • Spend minimum 1 week on the road with each PSR annually.
  • Answer service calls received on service line and direct lines.
  • Plan flights, car rental and hotel reservations.
  • Update dealer service contact information on Master Dealer List.
  • Step in for PSR as required when need arises.
  • Conduct annual performance reviews.
  • Perform duties as assigned by the Product Support Manager.


  • Post Secondary education of equivalent industry experience.
  • A background and understanding of Hay and Grain harvesting equipment
  • A solid background in Mechanical, Hydraulic, and Electrical systems.
  • Good Supervisory skills.
  • Good communication skills, oral and written.
  • Proficient with Microsoft Products including: Word, Excel, Outlook and PowerPoint.
  • Must be able to travel for extended periods when required.
  • Must hold and maintain a valid drivers license and passport.