Product Specialist – Farm Machinery - MacDon Australia

Location: Victoria, Australia

Date posted: Feb 22, 2018

Due to growth within the business, we seek a Product Specialist – Farm Machinery with at least three years’ experience. You must hold and maintain a valid driver’s license, hold a valid passport, be prepared to travel within Australia on a regular basis and occasionally internationally.

Education and Experience

  • Related University or College degree, or technical qualification.
  • Familiar in the operation of farm machinery with an strong emphasis on grain and hay harvesting equipment.
  • Able to address product technical issues, recommend design improvements and perform field demonstrations.
  • Ability to provide technical and sales training to OEM customers, dealers and customers.


  • Develop and maintain a sound knowledge of products.
  • Assisting in the technical, marketing and sales support for the products.
  • Plan and attend dealer/ customer training, field days and exhibitions, open house days or nights at the dealership.
  • Providing product training for Dealers and customers for the products.
  • Strategically manage dealers with highly developed relationships with key contacts.
  • Visit and contact dealers on a regular basis to provide technical support, marketing and sales support for the products.
  • Reports completed on time and accurately.
  • Provide on timely basis, expense reports and other administrative requirements as directed.
  • Report in a timely manner and accurately on dealer and customer reaction to the products on a regular basis utilizing the Company standard Service Contact Report format.
  • Adjudicate warranty claims as submitted to Company by dealers.
  • Identifying emerging or changing customer requirements for products.
  • Make recommendation on product improvement.
  • Reporting to management on strategies, activities, opportunities applicable to our markets.