Product Support Representitive- California, Nevada, Arizona (#PSR- CNA)
Location: California, Nevada, Arizona · Posted on February 19, 2015
Related University or College Degree.
A solid background in Mechanical, Hydraulic and Electrical systems.
Familiar in the operation of farm machinery or a farm background considered an asset.
Experience with Hay and Grain harvesting equipment would be considered an asset.
Understanding of agricultural equipment.
Excellent verbal and written communication skills. Proficient in Microsoft Products including: Word, Excel, Outlook, and PowerPoint.
Good interpersonal skills.
Excellent problem-solving skills.
Good planning and administration abilities.
Ability to work in both team and independently.
Travel is required 50% - 60% of the time. Valid passport required (must be able to cross Canadian US Border).
Must hold and maintain valid driver’s license.
Note: As a guide, anticipate 120 to 180 days/nights global travel per year.
PURPOSE and SCOPE
This position investigates and troubleshoots customer concerns and recommends design or process improvements.
Address customer concerns through investigation and troubleshooting.
Work with Product Support Supervisors, Product Support Specialists, Territory Sales Reps and Dealer Personnel to address technical issues.
Perform field demonstrations of new products.
Assist in the development and facilitate dealer technical training programs.
Consistently offer and maintain a high level of customer service at all times.
Recommend design or process improvements.
Ensure service equipment is maintained and set for optimum field use.
Perform field demonstrations.